Guide: Reset Your Smart Hub

This guide provides detailed instructions and helpful tips for resetting the Hub. Please note that resetting the Hub will permanently erase all data stored on it. Therefore, if your Hub is malfunctioning, we recommend attempting this method only as a last resort to resolve the issue you're experiencing.

When to Reset the Smart Hub?

A reset of your Hub should only be performed under specific circumstances, as it will permanently delete all data and restore the device to its default settings. The following outlines the situations where a reset may be appropriate.

Offline Smart Hub Removal

If your Smart Hub goes offline and you intend to remove it from your system, a manual reset is required.

App Prompt

If your Safemo app indicates that a reset is needed, it typically means that the system has detected issues that can be resolved through a reset.

On Technical Team's Advice

If the technical support team advises a reset after evaluating your specific situation, it's important to follow their guidance.

After Initial Troubleshooting Attempts

While a reset can effectively resolve persistent issues that other troubleshooting methods may not address, it is a significant action with substantial impact. Therefore, if you encounter any issues while using your system and have already attempted initial troubleshooting steps, we strongly recommend reaching out to our customer support team before attempting a reset.

How to Reset the Smart Hub?

Currently, there are two versions of the Safemo Hub. One version includes a reset hole, while the other does not. Please follow the instructions below to reset your Hub based on the version you have.

For the Hub with a Reset Hole

Use a Pin to Press the Reset Button

With the Hub connected to both power and the router, locate the reset hole at the bottom. Use a pin to press and hold the reset button inside the hole for about 10 seconds, until you hear a "deu-deu" beep and the LED light flashes white.

Enter Pairing Mode

Wait for about 2-3 minutes after the reset. The Hub's indicator light will flash rapidly in white, accompanied by a series of "ding-dong" sounds. This indicates that the Hub has entered pairing mode, and you can now search for and re-add the device using the Safemo app.

For the Hub without a Reset Hole

Disconnect Power

Disconnect the Hub from its power source, and ensure this Hub is powered off.

Open the Hub

Open the Hub's bottom cover with a screwdriver and remove the cover from the Hub.

Reconnect the Power

Reconnect the power adapter to the power outlet and Hub. Then, plug in the Ethernet cable into the Hub and your router. Wait for the hub to complete startup. You will see the solid white LED light and hear a "deng-deng" sound after about 10 seconds, indicating that the startup is complete.

Cold Startup Phase

Once the startup is complete, the hub will enter a cold startup phase, which takes approximately 2-3 minutes. During this time, the indicator light will remain solid white. Do not perform any operations, including pressing the reset button, as the system is processing data and the reset won't be effective. Wait until the indicator light changes from solid white to slow blue flashes, indicating the end of the cold startup.

Press the Reset Button

Once the cold startup is complete, press and hold the reset button for about 10 seconds until you hear a "deu-deu" beep and the LED light flashes white. Then, reinstall the back cover on the Smart Hub.

Enter Pairing Mode

What Happens After a Reset?

Remove User List

The factory reset will remove all user accounts associated with the Smart Hub from the user list. This includes both admin and shared user accounts, effectively revoking their access and removing all their settings.

Remove Cameras List

The factory reset will also remove the list of all cameras that are bound to the Smart Hub. This action deletes any association of these cameras with the Smart Hub.

Remove Personalized Settings

A factory reset will revert all personalized settings to their default states. This includes erasing custom Smart Hub names, deleting location settings for the Smart Hub, and resetting the language settings to the default language.

Erase Network Information

All stored network settings and network configurations will be completely erased from the Smart Hub.

Delete All Stored Content

Any videos, pictures, and other data previously stored on the Smart Hub will be permanently erased.

Prepare for Setup

After the reset, the Smart Hub will enter a state ready for initial setup, similar to a new device, necessitating a fresh network configuration.

Friendly Reminder: If you have important video recordings, we recommend downloading them to your mobile device before performing a reset. For detailed instructions, please refer to the article: How to Modify Video Length, View, Delete, and Download Videos on Your Safemo Hub.

Need Assistance?

If you have any questions or need further assistance, please reach out to us at support@safemo.com or through the app: tap on Account > Customer Support.

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