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Device Access: Camera Sharing or Adding Users

Safemo Support
  • Updated
This guide covers the following topics:
  • How to Share a Device
  • Shared User Permissions
  • How to End Sharing
 

How to Share a Device

Administrator:

  1. On the Home page, tap the Hub or the gear icon at the bottom right of any camera.
  2. Find and tap Grant Access.
  3. You will see the permissions the shared user can obtain. Tap Send Invite.
  4. Choose to share either one or multiple cameras, but you must select the Hub. After selecting, tap Next.
  5. Enter the email address of the person you want to share with, then tap Send Invite. Make sure this email is already associated with a Safemo account—otherwise, the sharing will fail and you'll see an error message.
  6. A confirmation popup will appear in the app. Tap Invite to confirm, and the app will notify you with "Invite sent".

Shared User:

  1. Download the Safemo app using this link: Safemo App Download.
  2. Open the Safemo app and sign in using your email. If you don't have an account yet, please create one with your email before signing in.
  3. Open your email inbox and find the invitation email from Safemo, titled "Device Access Invitation".
  4. Follow the instructions in the email: tap Open Safemo App.
  5. Upon opening the Safemo app, a popup will appear asking if you accept the sharing invitation. Tap ACCEPT to confirm.
 
Note: The administrator and the shared user need to log in from the same location, otherwise the device cannot be shared successfully.
 

Shared User Permissions

As a shared user, you will have the following permissions:
  • View live stream
  • Two-way audio communication
  • Take screenshots and record video during live stream
  • View motion recordings
  • Receive motion notifications
  • Activate the alarm when receiving notifications or viewing the live stream
  • View device information
 

How to End Sharing

Administrator:

  1. On the Home page, tap the Hub or the gear icon at the bottom right of any camera.
  2. Find and tap Grant Access.
  3. You will see the email address or addresses of users who have access.
  4. Tap the email address you wish to remove access from, then tap Remove Access.

Shared User:

  1. On the Home page, tap the Hub or the gear icon at the bottom right of any camera.
  2. Tap Remove Device. Note: If you tap Remove Device from the Hub, it will remove all cameras linked to that Hub that were shared with you.
 
If you have any questions or need further assistance, please reach out to us at support@safemo.com or through the app: tap on Account > Customer Support.

Comments

1 comment

Date Votes
  • Sa904746073

    I'm trying to connect my wife to this account and I've done everything it asked me to do, but I can't connect her.

    0

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