Skip to main content

Search

We are here to help

How to Modify Video Length, View, Delete, and Download Videos on Your Safemo Hub?

Safemo Support
  • Updated
This guide provides detailed instructions for modifying, viewing, downloading, and deleting videos stored on your Safemo Hub. If you want to know about and expand the local storage to save more videos, please refer to this article: Safemo Hub's Local Storage: Secure, Cost-Effective, and Easy to Access
 

How to modify the length of recorded videos?

  1. Launch the Safemo app.
  2. Tap "Home".
  3. Tap the setting icon of your camera.
  4. Tap "Motion detection".
  5. Select "Recording Duration" to modify the length for recorded videos.
    • up to 10 seconds
    • up to 15 seconds
    • up to 20 seconds
    • up to 1 minute
    • up to 2 minutes
    • up to 3 minutes
 

How to view videos stored on the Safemo Hub?

  1. Launch the Safemo app.
  2. Tap "Activity".
 

How to download videos stored on the Safemo Hub?

Please follow these steps to download individual recorded videos on the Safemo app:
  1. Launch the Safemo app.
  2. Tap "Activity".
  3. Tap the video you want to download.
  4. Tap "Download".
 
Please follow these steps to download multiple recorded videos on the Safemo app:
  1. Launch the Safemo app.
  2. Tap "Activity".
  3. Tap the list icon in the upper right corner.
  4. Select the videos you want to download or tap Select all in the upper left corner. Note: Select all will select all videos in the current page. If you want to download more, you need to scroll down to load more.
  5. Tap "Download".
 

How to delete videos from the Safemo Hub?

Please follow these steps to delete individual recorded videos on the Safemo app:
  1. Launch the Safemo app.
  2. Tap "Activity".
  3. Tap the video you want to delete.
  4. Tap "Delete".
 
Please follow these steps to delete multiple recorded videos on the Safemo app:
  1. Launch the Safemo app.
  2. Tap "Activity".
  3. Tap the list icon in the upper right corner.
  4. Select the videos you want to delete or tap Select all in the upper left corner. Note: Select all will select all videos in the current page. If you want to delete more, you need to scroll down to load more.
  5. Tap "Delete".
 
Please follow the steps to delete all recorded videos on the Safemo app:
  1. Launch the Safemo app.
  2. On the "Home" page, tap the hub.
  3. Locate and tap "More Info" under STORAGE.
  4. Tap "Delete Videos".
 
Note: The videos cannot be restored once deleted.
 

Need Assistance?

If you have any questions or encounter any issues, please don't hesitate to reach out. Our dedicated support team is always here to assist you.
If you require technical support, please follow the steps below to ensure we can assist you promptly and effectively:
  1. Upload Logs: Follow the instructions here to upload your device logs.
  2. Provide Photo/Video: If possible, please provide a relevant photo or a short video demonstrating the issue.
  3. Contact Us: Submit feedback via the app by navigating to Account > Customer support or email support@safemo.com with the S/N (Serial Number) of the Hub and the affected camera(s), and the log upload time. Find your S/N here.

 

Comments

0 comments

Please sign in to leave a comment.

Powered by Zendesk