This article answers some of the most frequently asked questions about the Safemo Hub. It's designed to give you clear, practical guidance on using your Safemo Hub effectively.
To learn more about local storage functionality in your Safemo Hub and options for upgrading its capacity, please refer to this article: Safemo Hub's Local Storage: Secure, Cost-Effective, and Easy to Access.
How many cameras can be connected to a single Hub?
There is no strict limit on the number of cameras you can connect to one Hub. However, to maintain system stability and ensure smooth video performance, we recommend connecting no more than 8 cameras per Hub.
How many Hubs can be linked to a single account?
There is no official limit to the number of Hubs you can add to your Safemo account. In practice, however, this largely depends on the capacity and bandwidth of your home network. For optimal performance and to minimize the risk of network congestion, we recommend keeping it to approximately 4 Hubs per account.
Can I add Hubs from different locations to the same account?
Yes. You can add Hubs installed at different physical addresses under the same Safemo account. As long as each Hub is connected to an active router and your mobile device also has internet access, you'll be able to monitor and manage all sites directly from your app—no matter where they are.
Can a single Hub work with different Safemo camera models?
Yes. Your Hub can connect to any officially released Safemo cameras, giving you the flexibility to mix various camera models within the same system.
Why is the Hub flashing red?
There are two common reasons the Safemo Smart Hub may flash a red light:
- The back cover was removed while connected via Ethernet.
If the Hub is connected to your router with an Ethernet cable and the back cover is removed, the red LED will flash. Secure the back cover using the screws, and the flashing will stop. - The Security Mode is set to Home or Away.
When the Security Mode is set to either Home or Away, the Hub's LED indicator will flash red by design. If you prefer not to see the flashing light, you can disable it in the app by following these steps:
Safemo app > Home page > Smart Hub > Lighting > Toggle off LED Indicator.
Have Questions or Need Help?
If you need any further assistance or run into any issues, our support team is here to help:
- Phone Support: Need help right away? Call us at +1 (888) 884-7989 (Monday to Friday, 10 AM – 6 PM PT).
- Email or In-App Support: Have questions or need assistance? You can email us directly at support@safemo.com, or open the app and go to Account > Customer Support to send us a message.
- Submit a Form: Tap the '
Help' button at the bottom-right corner of this page to submit a request.
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