Uploading hub logs is a critical step in troubleshooting connectivity or performance issues with your hub and connected cameras. These logs provide a comprehensive overview of the hub's activity, including any errors or connectivity problems that may have occurred. Such detailed information is crucial for our technical support team to understand and swiftly resolve any challenges you might encounter. You may need to upload hub device logs if you face ongoing issues not resolved by basic troubleshooting, or upon our request for a deeper investigation into your concerns.

Steps to Upload Hub Logs:

1. Open the app and navigate to the Account page.
2. Look for an option labeled “About” and tap it.
3. Find and tap “Upload log”.
4. Enable “Device logs” to allow the collection of logs from your hub.
5. Tap “Upload” and wait until you see the “Hub device log upload successful” prompt.

By completing these steps, you provide us with valuable data that aids in offering you tailored and effective solutions. Uploading hub logs is essentially a direct line of communication between your device’s operational details and our technical team, enabling us to enhance your experience.

Important: Whether you initiate the upload of hub logs independently or as per our support team's request, please inform us immediately after completing the process by contacting support@safemo.com. This notification allows us to address your concerns promptly and efficiently, armed with all necessary information.