Uploading app logs can be an essential step in troubleshooting issues with your device or the app itself. Logs contain detailed information about the operations of the app, including any errors or issues that may have occurred. This information can be invaluable for our tech team to diagnose and resolve problems more effectively. You might need to upload app logs if you're experiencing persistent issues that are not resolved through standard troubleshooting steps, or if we specifically request them to gain better insight into the issue you're encountering.
Steps to Upload Logs:
- Open the app and navigate to the Account page.
- Look for an option labeled “About” and tap it.
- Find and tap “Upload log”.
- Tap “Upload APP logs” and wait for a while until you see the “Log upload successful” prompt.
By following these steps, you can send us the app logs which will help us in providing you with more personalized and effective support. Remember, uploading app logs is a way to communicate the technical details of any issues you face directly to our team, enabling us to serve you better.
Important: Whether you have uploaded app logs on your own initiative or at the guidance of our support team, please notify us immediately after the operation by contacting support@safemo.com. This ensures we can promptly address your issue with all the necessary information at hand.
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