This guide will walk you through the steps to diagnose and resolve the issue of your camera not powering on, helping to ensure it functions properly.
Hold the Orange SYNC Button to Power On
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Auto Power On: Usually, if the battery has enough power and the contact is secure, the camera should power on automatically once the back cover is closed, accompanied by a startup sound.
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Manual Power On: If your camera doesn't power on automatically, please slide the lock at the camera's bottom, open the back cover, and hold the orange SYNC button for 3 seconds to power on manually.
Ensure Secure Contact
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Remove Insulation Sticker: Remove the battery pack from the camera and ensure that the orange insulation sticker has been removed.
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Clean Contacts: Inspect the battery pack for any residual adhesive from the insulation sticker. Gently wipe the metal contacts on the battery pack with a dry tissue or soft cloth to remove any dirt or insulation materials.
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Adjust Battery Position: You may try removing and inserting the battery pack several times to adjust its position to ensure secure contact.
Fully Charge the Battery
To power on the camera, ensure that the battery has sufficient power. It is recommended to fully charge the battery by removing the battery pack and charging it. A yellow light indicates the battery is charging, while a green light indicates it is fully charged. Once the battery is fully charged, insert it back into the camera and try to power it on again.
Check the Hardware
If the above tips do not resolve the issue, it may indicate a defect in either the camera or the battery pack. Please follow the tips below to continue troubleshooting:
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Check the Battery: If you have multiple cameras, try swapping the battery pack with the one from your functioning camera to see if the camera powers on with it. If it functions properly, this indicates that the battery is not defective.
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Check the Camera: Remove the battery pack and connect the camera to a power source directly. Hold the orange SYNC button for 3 seconds to power it manually. If it functions properly, this indicates that the camera is not defective.
Need Assistance?
Our dedicated support team is always here to assist you. To ensure we can provide timely and effective support, please follow the below:
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Upload Logs: Follow the instructions here to upload your device logs.
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Provide Photo/Video: If possible, please provide a relevant photo or a short video demonstrating the issue.
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Contact Us: Submit feedback via the app by navigating to Account > Customer support or email support@safemo.com with the S/N (Serial Number) of the Hub and the affected camera(s), and the log upload time. Find your S/N here.
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