Solar Panel is Not Charging or Charging Slowly

When your cameras can not be charged by the solar panel, or you're experiencing charging slowly, please proceed with the following troubleshooting steps:

Note: Please fully charge your cameras before using them with the Solar Panel. The purpose of the Solar Panel is to maintain your camera's battery level, rather than charging it from a low state to full capacity.

Check the Battery Icon

Please check the solar and battery icons in the App to determine the charging state.

If a Solar Panel is used, the following icons display:

Solar Icon	Battery Icon	Meaning
		Solar Panel Connected and Battery Charging. Battery Fully Charged.
		Solar Panel connected and Battery charging, but Battery Not Fully Charged.
		Solar Panel Connected, but Battery not Charging. Note: This possibly due to insufficient sunlight.
		Device Offline, but was connected to a solar panel before going offline.
No Icon		Solar panel not connected or not recognized.

Battery Inserted

Ensure the camera battery is fully inserted into the camera and that you are charging it with the solar panel. The solar panel cannot charge the battery directly; it can only power the camera. If the battery is not inserted into the camera, the solar panel cannot power the camera.

Before charging the camera with the solar panel, the battery must be inserted into the camera.
It is recommended to use our compatible solar panel to power the camera. Using other solar panels may not provide waterproof connectivity or the ability to report battery status.

Connection Issues

If the cables or connectors between the solar panel and the cameras are loose, damaged, or corroded, it may impede the transfer of electricity. Please check the solar panel's charging cable and check the camera's charging port. You can:

Unplug the solar panel cable from your camera.
Check the condition of the solar panel cable to confirm there are no exposed or damaged wires.
Check the camera's charging port to make sure there are no blocked things.
Reconnect the solar panel cable to your camera.

Weather Issues

If the weather is cloudy or it rains/snows, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. The solar panel requires direct sunlight to stay charged and provide power to the device.

With prolonged cloudy or winter weather, you may need to manually recharge the battery more frequently. When sunny weather returns and the solar panel receives enough direct sunlight again, it will keep the device powered.

Temperature Issues

Extreme temperatures, both high and low, can adversely affect solar panel efficiency. Panels operating in such conditions may not perform optimally, leading to reduced charging rates.

Please check the outside air temperature and verify your camera is not used below 32°F (0° C) or above 113°F (45° C).
The solar panel will not charge your camera battery in temperatures below 32°F (0° C) or above 113°F (45° C).

Installation Position

Solar panels should be directly facing the sun, with no obstructions blocking sunlight. An improperly positioned panel will suffer from reduced charging capability. Solar panels also need to be correctly oriented towards the sun to maximize sunlight capture. If the angle and direction of installation are incorrect, it will not effectively utilize solar energy.

Ensure your solar panel is pointed toward the sun and is not obstructed by trees, buildings, etc.
Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, leaves, or bush.
If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the Southern Hemisphere, install it facing north. We recommend using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

Keep the Solar Panel Clean

Dirt, dust, and stains on solar panels can obstruct light absorption, lowering energy production.

Regular cleaning is essential to maintain peak operational status.
Removing stains, water spots, and other residues from solar panels is crucial.
If there is snow accumulation on the solar panel, it needs to be cleared off promptly.

In summary, ensuring solar panels charge effectively involves meticulous inspection and maintenance of connections, positioning, environmental factors, and cleanliness. Addressing these areas can significantly enhance the charging process and overall efficiency of solar energy systems.

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