Using Amazon Alexa

This guide will assist you in connecting your camera with Alexa, enabling you to manage settings and control your device effortlessly through voice commands. Here, you'll find instructions for initial setup, daily operations, troubleshooting, and more to ensure smooth integration.

Before You Begin

To ensure a smooth and effective connection between Safemo and Alexa, please follow these essential steps:

Connect Your Camera to the Safemo App: Make sure the camera you want to connect to Alexa is already set up and bound within the Safemo App.

Install and Log In to the Alexa App: Ensure the Alexa app is installed on your smartphone and that you are logged in with your Alexa account.

Ensure Account Access: Double-check that your account username and password are working properly to avoid any login issues.

Check Your Internet Stability: Ensure a reliable internet connection for seamless Alexa integration and consistent performance.

Name Each Camera Uniquely: To prevent any confusion during voice commands, give each camera a distinct name. This helps Alexa accurately identify which camera you are referring to.

How to link Alexa?

We support two methods for linking your camera with Alexa. We recommend using the first method for optimal performance:

Link via Safemo(Recommended)

Open the Safemo App, then click "Account", and Select "Work with Alexa".
Go to the "Link with Alexa" page to link your Safemo account with Alexa, and confirm by clicking "Link" on the "Account Linking" page.
In the Amazon Alexa app, confirm the link on the "Safemo with Alexa" page by selecting the "Link" option.
If the account linking is successful, you will be redirected back to the Safemo App.

Note: If the Amazon Alexa app is not installed, the link process will redirect you to a webpage. Here, you'll be prompted to log in using your Alexa app credentials.

Link via Alexa

Open the Amazon Alexa App, sign into your account, and then tap “More” in the bottom right corner of the homepage.
Select “Skills & Games” from the list.
Tap the “search” icon, then enter "Safemo".
Tap “ENABLE TO USE” to link the Safemo account to your Alexa app.
After enabling, you will be redirected to the Safemo app. Tap "Allow" to link your Safemo App account with the Alexa App. You will then be redirected back to the Alexa app, displaying the message "Safemo has been successfully linked."
Follow Alexa's workflow to set up Safemo devices. Once completed, you will see the message "Device is set up and ready to use." Tap "Done" to finish the process.
Choose a Safemo camera to control from the "Devices" section in the Alexa app, or use voice commands with Alexa Echo Show devices to stream live video from the camera.

Note: If you only have the Alexa app installed and not the Safemo app, during the linking process, you will be directed to a webpage. Here, log in with your Safemo app credentials to complete the setup.

Unlink Amazon Alexa

Unlink Amazon Alexa via Safemo

Open the Safemo App, then click "Account", and Select "Works with Alexa".
Click the "Unlink" icon to stop them.
Confirm "Unlink".
Go back to the Account page automatically after it is done.

Unlink your Safemo account via Alexa

Open the Amazon Alexa app and tap on "Your Skills."
Tap "More" in the bottom right corner, then select "Skills & Games."
Tap the search icon and enter "Safemo."
Tap "Disable Skill" and then "Disable" to unlink your Safemo account and disable the Safemo skill.

If you need further help, Amazon has additional instructions here.

How to use Alexa Commands

Live Streaming

Discover new smart devices via the “Devices” menu in the Alexa App or Alexa voice control. Once the device is found, you can use the following voice commands to view the camera’s Live Stream.

“Alexa, show me [Safemo device name]”
“Alexa, talk to [Safemo device name]”

Say either of the following to stop viewing your camera’s Live stream.

“Alexa, stop”
“Alexa, go home”

Note: Your device’s name for example: “show me [Safemo device name]” can be modified in the Safemo App. Each time you rename your device or add a new device to the Safemo app, the changes will automatically sync with Alexa.

Motion Alerts via Alexa

When Motion Announcements are enabled, your Safemo camera will automatically send notifications to your Alexa devices whenever it detects motion.

Troubleshooting

What do I do if Alexa fails to find my devices after linking accounts ?

Make sure your devices are added to the Safemo app.
Make sure devices in the Safemo app are properly named without special characters or overly long names.

Why does the device’s status show “Offline” on Alexa?

Ensure the device is powered on. Sometimes, devices might be unplugged or switched off accidentally.
Your wireless connection might have been lost. Reboot the smart device and re-add it to Safemo.
Internet access on your router could be unavailable. Check if your router is connected to the Internet and try again.

Why can’t I control Safemo devices with Amazon Alexa?

Check if there are any Internet connection problems.
Check if you are using the proper commands when talking to Alexa. You must say the wake word “Alexa” first when making your request.
Ensure each device has a unique name in Alexa to prevent confusion when controlling specific devices.
Repeat your question. Speak naturally and clearly to Alexa.
Ensure that both your Alexa device and your Safemo devices are updated to the latest firmware and software versions.

Need Assistance?

Should you encounter any issues or have questions, please don't hesitate to reach out to support@safemo.com for support. Our goal is to ensure your security camera operates flawlessly for optimal surveillance.

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